Can I cancel or pause a subscription?

You can cancel your NativShark subscription at any time via the subscription settings page.

It is not possible to pause a subscription, but you can subscribe and unsubscribe at any time. This is done from the above page.

If you're going on vacation, you may find it helpful to activate Vacation Mode before leaving. Vacation Mode pauses your reviews (but not your subscription) and prevents review pileups, allowing you to pick up where you left off when you come back.

If you're looking to subscribe or resubscribe, see this article.

To cancel a subscription, press the "Cancel subscription" text that is found at the bottom of the Billing section on the subscription settings page:

Please note that canceling your subscription will not result in a refund; it will only stop automatic renewals.

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If you do not cancel your subscription, it will renew automatically.

We send an email to notify you before this renewal happens, so be sure to add [email protected] to your email contacts to make sure you don't miss it.

Full access to the platform will be retained until the end of your current subscription period.

After your subscription has elapsed, you can still study reviews that appear via the Study Now button, but you will not be able to read lessons or progress through new Units.

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You will receive an email confirmation when your subscription is canceled. If you do not, please check your spam section in your email.

If you have any trouble canceling or renewing a subscription or want to confirm it is canceled, please send us an email at [email protected].